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F.A.Q. (Frequently Asked Questions)
Do you have a store where I can come and see your products?
GiantBinoculars.com is primarily a mail-order business, but we do have a showroom, and customers are welcome to visit us. See the "Contact Us" page for more information.
Are the 25/40x100's military surplus?
No. The 25/40x100's have been produced for the Chinese military for many years- and are now being produced for export by the same factories that used to make these exclusively for the military. Competition brought about by the new Chinese market economy has pushed quality control to levels that didn't exist even a couple years ago. These are brand new binoculars- and quality and consistency is better than ever.
Are Oberwerk products available elsewhere for a lower price?
No. Although Oberwerk products are available from a number of resellers, our direct-sales GiantBinoculars.com and BigBinoculars.com stores offer discounted pricing that matches the very lowest price from any other source.
Does Oberwerk offer any smaller binoculars?
Yes, the Oberwerk line consists of about 30 different binoculars in a wide range of sizes and prices. GiantBinoculars.com focuses on just the biggest and best Oberwerk models- those that would be of most interest to the homeowner with a view. But if you need a smaller binocular for activities such as bird-watching, hunting, sporting events, etc., please visit our sister store at BigBinoculars.com.
Do you accept international orders?
We do accept international orders- however, we will verify credit card information from your bank. Note that all prices on this website are USD.
What if I don't want to send my credit card info over the internet?
Our servers are secured by SSL encryption to protect your data- but if you are still not comfortable sending your credit card info over the internet, there are other options. You can-
1) Fax your order to us at (937) 426-0568.
2) Order by phone toll-free at (866) BIG-BIN0 (that last digit is a zero).
3) Send an email with your phone number and we'll call you.
4) Mail your order to us at-
Oberwerk Corporation
ATTN: Sales Dept.
2790-C Indian Ripple Rd.
Dayton, OH 45440
How long does it take from the time I place my order until it ships?
Assuming the item(s) you've ordered are in stock, we generally ship the next day. If you have ordered a binocular, we will test and adjust your binocular prior to shipping. Depending on how busy we are, this may happen the day we receive your order, or the following day. Once complete, your order will be added to the next day's shipping manifest and your card charged at that time. So a binocular will normally ship 1-2 days after we receive the order, although when large numbers of orders are being processed, this could be as long as 3 days.
NOTE: We never ship the same day we receive an order. So if you order something on a Wednesday specifying 2-day shipping, the earliest it's going to arrive is Monday- not Friday.
Do Oberwerk binoculars come with a warranty?
All Oberwerk binoculars are covered by a one year warranty (from date of purchase) for problems due to manufacturing defects. We will repair or exchange at our discretion.
Why just a one-year warranty?
Any manufacturing defect(s) will certainly be found in the first year of usage. After this period, most problems that develop are almost always caused by an accident (such as dropping). Be assured that we will take care of any problems after the warranty period, although there may be a (reasonable) charge for parts and labor.
Can I return or exchange my binocular if I don't like it?
Yes. We offer a 30-day inspection period that begins when you receive your order. Just contact us by email or phone within that period if you want to return or exchange, and we will issue a RA# (Return Authorization Number).
NOTE: Binocular must be received by us in new condition for a full refund or exchange (minus our actual cost of shipping and a flat 3% fee for credit card orders*). A restocking fee of up to 20% will be charged if item is not in new condition or has a smoke odor. Returns without a RA# will not be accepted. Return Authorizations will not be issued beyond the 30-day inspection period- no exceptions.
* Did you know that when a merchant issues a credit card refund, not only does the merchant still have to pay the 2-3% credit card fee- they're charged the same fee again for the refund! So a credit card refund typically costs a merchant about 5% of the total cost. We charge a flat 3% fee for credit card refunds to partly offset our cost.
What if I receive a defective product?
This is unlikely due to our strict quality assurance and testing of every binocular before shipping. But when a problem does occur, we will immediately send a replacement, which will include a pre-paid return label for the defective product (international customers may incur some shipping costs).
Do you have a "Privacy Policy"?
Yes, to summarize-
Customer data is used only to process orders for our products. We will never sell or give customer data to any other company, organization, or individual. We do not collect information from website visitors. We do not participate in any type of email marketing, "opt-in" or otherwise.